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Review:  Touch of Green Clean (Saskatoon)

Carpet Cleaning Service

Company Profile
Company Touch of Green Clean
Type Residential Carpet Cleaning Service
Proprietor and
sole employee
Gary O’Donnell
Saskatoon, Canada
(306) 222-6077
Bottom Line Touch of Green Clean routinely uses Benefect Botanical Disinfectant, a leave-in spray containing Thymol. It is highly inappropriate, even toxic, for carpets.

PRODUCT:  Benefect Botanical Disinfectant

According to the Benefect DIN Label, this disinfectant has a single active ingredient named Thymol. That label is incomplete. When I wrote to the manufacturer, I received a more detailed ingredient list which says Benefect contains: Thyme, Oregano Oil, Lemongrass, Bio-Surfactant (for miscibility of oils in water), Water, and Water Ionizer (the company claims these ions accelerate the essential oils).

Active ingredient Thymol:  The common thyme plant, Thymus vulgaris, yields Oil of Thyme, a volatile oil which contains between 20% - 55% Thymol.  The dissipation half-life of Thymol is 16 days in water, and 5 days in soil. The FDA links Thymol to numerous adverse effects, the most common symptoms being neurological, gastrointestinal, and dermal.

The Environmental Protection Agency (EPA) classifies Thymol as a pesticide. More than that, it classifies the consumer product Benefect as a pesticide with EPA Registration Number 84683-1.

Medical sources list many precautions and medication interactions for Thyme (and its main constituent Thymol), saying: Keep in mind that natural products are not always necessarily safe.

Bottom line:  Benefect is not suitable for any porous surface. Thymol does not bind to carpet fibers; this oil miscible in water gets absorbed by fibers and slowly sublimates back into the air. About 10 half-lives (160 days) are required before the ambient air is clear and no longer toxic to humans.

TIMELINE:  Touch of Green Clean  and  Benefect Headache

Tuesday  -  January 31 at 7:00 PM

In my suite, I noticed two small damp patches on my carpet to the left and right of my bookshelf, which stood against the short wall housing the thermostat.

I moved the bookshelf and inspected the wall. It was dry at this point, but an hour later water began trickling out of the light cover-plate halfway up the wall. Because the water was near the electrical system, I phoned my landlord's maintenance number.

Night-worker Bianca visited my suite, saw the water, heard the history – but took no action. She instructed wait until morning. Later Bianca submitted an audacious bill to the landlord for $25 for an emergency maintenance call. (Doubt if she got paid.)

Wednesday  -  February 1 at 8:00 AM

First thing in the morning the maintenance day-worker, Rafael, traced the water leak to kitchen pipes in the suite above me. By now, 40 square feet of my carpet plus a corner of my kitchen ceiling were wet. On the wall, water steadily dripped from the light plate and from the ceiling edge.

An hour later, Gary O’Donnell from Touch of Green Clean arrived. With a wet-vac he drew the water up from the carpet. Gary then heavily sprayed this carpet area with a leave-in disinfectant called Benefect Botanical Disinfectant.

Ever since Benefect Disinfectant was applied to my carpet, I got headaches when I stayed in my living room for an hour or more. This continued even after the atrocious smell eased up.

I had to open my living room window, and rely on the positive pressure under the suite door for cross-ventilation which bypassed the bedroom. I had to ventilate constantly, and lived entirely in my bedroom with my door firmly shut (ate, worked, slept).

Thursday  -  February 2

I so advised the landlord's secretary Barbara Robinson, who contacted the Touch of Green owner and sole employee, Gary O’Donnell. Barbara reported back to me the content of their conversation:

  • Gary O’Donnell refused to believe Benefect can cause headaches. Adamant and rigid, he refused to take the toxicity of Benefect seriously.
  • Gary agreed to a follow-up appointment for my suite, but refused to come tomorrow (Friday). Correction of the problem must wait until after the weekend.

Friday  -  February 3

Concerned, I telephoned Gary O’Donnell myself to ask what he would use next week to redo the carpet. Gary said he plans to use vinegar. This made no sense because Benefect contains oil which needs soap for removal.

The carpet treated with Benefect remained dark with a clear linear edge demarcating the application area. The color did not lighten as it dried, nor blend with the original carpet color.

Benefect has a single active ingredient named Thymol (thyme oil). This oil-based product did not evaporate or sublimate from the porous material. When I pointed this out, Gary agreed to use soap to clean the 40 square feet of carpet he had soaked with Benefect.

We also discussed chemical sensitivities, and Gary finally acknowledged they are individual. I mentioned the web search I had done, but Gary brushed this aside, saying he reads only the manufacturer's own marketing material. He was startled and resistant when I suggested objective sources such as the FDA website. I was discrete and we parted on good terms.

Weekend  -  February 4 - 5

I did more web research and found the DIN Label for the product sprayed on my carpet. Health Canada assigns each product a DIN (Drug Identification Number) which points to an official record, as opposed to hype from advertisers.

The DIN Label for this product contains a warning: Benefect Botanical Disinfectant: Suitable for hard, non-porous surfaces. That product was never designed for carpets or other porous surfaces.

The DIN label indicates Benefect has a single active ingredient, Thyme Oil – also called Thymol.  The FDA Adverse Event Reporting System (AERS) has received numerous reports of side-effects caused by Thymol. The list includes neurological symptoms (headache) which occur 6.1% of the time.

FDA DrugCite:  Thymol Adverse Events and Side Effects Reported to the FDA

Saskatchewan winter temperatures reach -20°C. Due to the constant cross-ventilation needed in my living room, cold air seeped into my bedroom even with the door closed. One morning I awoke with harshly painful muscle cramps in my back. Two days before (on Thursday) Touch of Green Clean was advised the carpet needed attention. Why didn't Gary return Friday? The wait until the following Tuesday was long and difficult; I could have been spared this unnecessary misery.

Tuesday  - February 7

Gary returned to clean the carpet with Econo Clean which he assured me was soap. I mentioned the Benefect DIN Label I had found on the internet, but Gary said he didn't have time to talk about it. Briefly, I quoted the contents of the label. Gary chose evasion: Although little conversation had taken place, Gary said, I don't know what more I can say, and I don't know what you want from me. He repeated this several times in strident tones; his face held a grin; he kept pacing to the door, craning his neck to look into the hallway, checking for an audience.

Conclusion: Gary hoped to silence my questions by embarrassing me in earshot of my neighbors. I said, Just promise you will look up the DIN Label, so other tenants won't have to go through the same thing. I opted to forward the details to the landlord instead.

During this appointment and the previous one, whenever the topic of Benefect ingredients was raised, Gary developed a nervous mannerism, swinging his arms up high in wide aggressive arcs. This was so blatant it can serve as our Lie Detector when speaking to Gary O’Donnell.

RESOLUTION:  The Landlord Weighs In

I wrote a memo to landlord Judy Guenther detailing the timeline and my personal experience with Touch of Green Clean. The closing portion:

Gary O’Donnell is charming when people agree with him, but his conduct today was intimidating. I doubt he will take the DIN Label seriously. I ask two things:

  • I do not want to deal with Gary O’Donnell of Touch of Green Clean again. For carpet care in my suite in future, please call another company.
  • For the sake of other tenants, Benefect Botanical Disinfectant leave-in spray can cause neurological symptoms, and should never be used on carpets or other porous surfaces. Relevant documents are enclosed.

Landlord Bans Benefect

Landlord Judy Guenther replied by letter: Your insights, comments, and complaints are now, and always will be, taken seriously. For carpet cleaning in future, whether the cleaning is for maintenance purposes or emergency purposes, we will ask Gary not to use Benefect Botanical Disinfectant in your suite. We are willing to place your wishes ahead of Gary's (based on the FDA adverse-event reports and the Benefect DIN Label).

DIN LABEL:  Benefect Botanical Disinfectant

Active ingredient:  Thymol (volatile organic oil)

Benefect Botanical Disinfectant: DIN Label

OCCUPATIONAL TOXICITY:  Thymol

Thymol, a volatile oil found in Oil of Thyme, is a known respiratory irritant. Despite advertising claims, this product is not suitable for aromatherapy. The Health Canada Registration Decision for Thymol cautions: Thymol has a very pungent odor which serves as a warning sign to those working with it to avoid taking a deep breath and avoid prolonged exposure when concentration is high.

Potential exposure routes include direct contact with the skin and indirect contact of Thymol vapor with the eyes and lungs. Thymol is known for its corrosive and irritating properties, and the product label must spell out a number of mitigative measures to limit risk. According to Health Canada:

The product label must warn workers to Avoid inhaling the vapour and Handle in a well-ventilated area to mitigate unnecessary risk due to inhalation exposure.

The label must instruct workers to wear chemically resistant gloves and protective clothing during handling and application of Thymol. To further mitigate dermal risks, the label should state: Danger – Skin irritant. Corrosive to eyes and skin. Do not get on skin, eyes, or clothing.

The Environmental Protection Agency (EPA) classifies Thymol as a pesticide (EPA Registration #84683-1). When used as a pesticide, the site of action is the nervous system of insects. Registered biopesticide products must be labeled with specific directions for use, including risk-reduction measures to protect human and environmental health. These directions must be followed by law.

FURTHER READING

COMPANY RESPONSE:  Benefect President Sam DeAth

Sam DeAth, president of Benefect, is the directing mind of the company and is therefore liable for any civil reparation claims, and for any criminal charges, that may arise from injury caused by his product. He knew, or should have known, that the active ingredient Thymol can cause adverse events, which information is readily available on the FDA, Health Canada, and EPA websites. The Benefect DIN label provides less than full material disclosure: this is misleading, deceptive and likely to create an erroneous impression in consumers.

After filing my FDA MedWatch Report, I heard from two Benefect representatives named Kelly Pajunen (Customer Relations) and Sam DeAth (Benefect President).

  • Email from Kelly Pajunen
  • Kelly Pajunen sent two polite emails. Email #1 rhapsodized about promotional material she wanted to send me. Email #2 admitted she had not actually read my review, but would soon. As webmaster I felt obliged to accept feedback, so replied You may email me with your comments and links, in a single presentation. Pajunen disappeared – no reply.
  • Email from Sam DeAth
  • Months later, Sam DeAth sent me a vitriolic email demanding that I indefinitely remove these posts, links, references & inferences to our brand & technology from the internet.
  • Sam DeAth said financial ramifications are behind his wish to suppress adverse-event reports. Benefect openly puts profit motive ahead of public safety.
  • Sam DeAth claims magic kingdom status for Benefect, saying: Other products that contain Thymol may have been reported to the FDA as suspected to cause some adverse event but that is referring to other products, not ours. That claim is self-serving, even ludicrous. The active ingredient of Benefect is Thymol, and its side-effects will not skip over one product and hit every other product manufactured around the globe.
  • According to his Linked In profile, Sam DeAth trained in marketing (not science). It shows. He proffers numerous other straw-man arguments to divert from the real issue.
  • The Issue Front and Center
  • The company inadequately tested their Benefect Botanical Disinfectant, or else hid the test results from the FDA. This led to an adverse event: Benefect caused me to suffer a severe headache for six days and caused an inconvenient arrangement of my home, driving me to live solely in my bedroom for those six days.
  • Analysis
  • I notified the FDA, filing a MedWatch Report as consumers are tasked to do. Subsequently I received three emails from the Benefect company. Among all that correspondence, I looked for an apology for the harm caused by their product. But reps Pajunen and DeAth failed to apologize. In fact they refused to acknowledge an adverse event even occurred.
  • Since the Benefect company is ignoring my recent experience, they almost certainly ignored any adverse reports and feedback they received during the test phase of their product.
  • Did Sam DeAth do more than passively ignore adverse events? The oppressive tone of his email to me makes it entirely possible that he actively intimidated responders into silence during product testing.
  • Conclusion
  • The company is responsible for the position it is in regarding the MedWatch Report and the online review. Webmasters have a journalistic duty to bring these facts to public attention.
Georgena S. Sil
Saskatoon, Canada
Physicist & Technical Writer
Alumnus: University of British Columbia
TuumEstContact@protonmail.com

Copyright © 2008-2018 Georgena Sil. All Rights Reserved.